Shipping & Returns

Refund Policy

We desire for each of our customers to be 100% satisfied with the products they purchase. If for some reason, you are unsatisfied please contact Buttermilk Sky immediately. The store clerks and managers will work together to resolve your case in an individual and timely manner. In some cases, we will offer to fix a mistake, replace a pie, or provide a gift certificate towards a future purchase. However, refunds will not be given.

Shipping Policy

All orders will be processed the next business day. Please refer to the UPS map for the approximate delivery date.

*Buttermilk Sky does not ship Thursday – Sunday. 

Orders placed on Wednesday will ship on the following Monday or the next business day if Monday is a holiday. 

Orders may be delayed to ensure they do not travel over the weekend.

UPS will not deliver to PO box address. 

Buttermilk Sky is not responsible for inclement weather or for the arrival of your package beyond providing a tracking number for UPS.

Own a Buttermilk Sky Pie Shop franchise

Become an owner of America’s fastest-growing pie shop franchise, and bring a taste of Southern tradition to your community.

Learn more

  • Website design: Generator 
  • © 2015 Buttermilk Sky Pies, Knoxville, Tennessee